WHAT IS YOUR RETURN & REFUND POLICY?
You have the right to return all products you have bought from www.moilo.com for a full refund or exchange within 14 days of receiving them.
While our shipping is free of cost, you need to pay for the return shipping fee, which will get adjusted with your final refund amount, along with the handling charges, if any. All eligible refunds shall be paid in full within 20 business days from receiving the cancelled/returned item of purchase. Your acceptance of the refund shall constitute your sole and exclusive remedy related to the purchase made.
All items have to be unused with labels and packaging intact. As soon as we receive your return, we will process your exchange or refund request. Any refunds made by us will be processed back to the original payment method when you placed your order.
We do not take responsibility for any items lost during the return shipping.
Although we sincerely believe you will not require a reason to send back any of our products, in the unfortunate scenario that you do, please feel free to get in touch with our customer support who will assist you in processing your return request. Please contact us at [email protected] to arrange details.