TERMS AND CONDITIONS

TERMS AND CONDITIONS

This Website is owned and operated by MOILO LTD., a Company registered in England with Company Number 12147687 and a registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (together, “MOILO”, “we”, “us” or “our”).

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE. BY VIEWING, ACCESSING, UPLOADING OR DOWNLOADING ANY INFORMATION TO OR FROM THE WEBSITE, YOU CONFIRM THAT YOU ARE A UK RESIDENT OF AT LEAST 18 YEARS OF AGE AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU ARE ADVISED NOT TO CONTINUE USING THIS WEBSITE ANY LONGER.

1. PLACING YOUR ORDER

MOILO is a boutique online store, specialising in designing and manufacturing soft breathable socks in seven bright colours that currently come in two sizes S-M and L-XL. Using our Website, you will be able to order our merchandise from anywhere in UK and Ireland and have them shipped to your doorstep.

We accept online payment in a secure environment via debit/credit card. It is your responsibility to ensure that a valid card number and billing address is provided for us to successfully process your payment. All prepaid orders are followed up by an online receipt via email to the email address provided by you during placing your order. In case you have any question about the pricing or method of payment, feel free to reach out to our customer support before making the payment. Currently, we use Stripe as our third party payment gateway for processing your payments. We do not store any financial information including card details from our customers and accept no liability for any error in any third party payment gateway under any circumstances whatsoever. 

2. CANCELLATION AND REFUND POLICY

As per the current UK laws, cancellation and return options are available to all customers up to 14 days from the date of purchase, during which goods and articles purchased online can be returned back to the seller without showing any reason for the same. Although we sincerely believe you will not require a reason to send back any of our products, in the unfortunate scenario that you do, please feel free to get in touch with our customer support who will assist you in processing your return request.

While our shipping is free of cost, you need to pay for the return shipping fee, which will get adjusted with your final refund amount, along with the handling charges, if any.  All eligible refunds shall be paid in full within 20 business days from receiving the cancelled/returned item of purchase. Your acceptance of the refund shall constitute your sole and exclusive remedy related to the purchase made.

3. ACCEPTABLE USE OF WEBSITE

In order to maximize your user experience in using the Website, and avoid, eliminate or minimize disruptive activities, we kindly ask you to maintain the following:

  • do not use the Website in any way or take any action that may undermine, disrupt, damage or manipulate the working functionality, performance, availability or accessibility of the Website;
  • do not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify or create derivative works of the Website, or any updates or any part thereof;
  • do not upload, distribute or otherwise publish through the Website any Content that is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable, or violate the rights of any party or that would otherwise give rise to liability or violate any law;
  • do not use the Website in any manner that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  • do not impersonate any person or entity, misrepresent any affiliation with another person, entity, or association, use false IP addresses or headers, or otherwise conceal your identity for any purpose;
  • do not violate, plagiarize, or infringe on the rights of third parties, including without limitation copyright, trademark, trade secret, privacy, publicity or other proprietary rights;
  • do not use data collected from the Website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4. THIRD PARTY LINKS AND ADVERTISEMENTS

We may occasionally provide external links and advertisements submitted by or directed towards third party websites and services. Unless expressly stated otherwise, such advertisements do not signify that MOILO endorses and/or is associated with such third party websites and services in any manner including, but not limited to, the content, accuracy, quality, nature, appropriateness, decency, functionality, performance, reliability, completeness, timeliness, validity, safety, legality or any other aspect thereof. We accept no responsibility for third party advertisements contained within the Website. If you agree to purchase goods and/or services from any third party who advertises in this Website, you do so at your own risk and these Terms and Conditions remains no longer applicable.

5. SUSPENSION OF SERVICE

MOILO reserves the right to suspend or cease providing any services relating to the Website, with or without notice, and shall have no liability or responsibility to you in any manner whatsoever if it chooses to do so.

6. LIMITATION OF LIABILITY

By using the MOILO Website, you hereby acknowledge and agree that such usage is at your sole risk and responsibility. To the maximum extent permitted by applicable law, MOILO is provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, including, but not limited to, all warranties of quality, accuracy, completeness, reliability, conditions of merchantability, fitness for a particular purpose, title or non-infringement. MOILO does not warrant that the products and services offered through the Website will meet your specific requirements, that the Website will be uninterrupted or error-free, that the Website will be free from viruses or similar harmful matter or that any defects in the Website will be immediately corrected. No oral or written communication offered by MOILO will create any warranty for this purpose.

Under no circumstances will MOILO any of its directors, shareholders, employees and agents be liable for any incidental, consequential, or indirect damages including, but not limited to, business interruption, damages for loss of profit, loss of data, loss of goodwill and the like arising out of the use or inability of use of the service/ information provided on or downloaded from the Website, or any delay in the processing of such information or services. For removal of doubt, this includes situations where there is any failure or delay in performance of any of the obligations under these Terms and Conditions that is caused by events outside our reasonable control (force majeure events). Notwithstanding the above, nothing under these Terms and Conditions will limit or exclude any liabilities that may not be excluded under applicable law.

7. INDEMNIFICATION

You agree to indemnify, defend and hold harmless MOILO, its officers, directors, employees, agents, licensors, consultants, representatives and agents from and against all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys’ fees) arising out of or in connection with (a) your use of or inability to use the Website (b) your violation of any provision of these Terms and Conditions or your violation of any rights of a third party, or (c) your violation of any applicable laws, rules or regulations. MOILO reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will offer complete cooperation with MOILO in asserting any available defenses.

8. INTELLECTUAL PROPERTY

All information and content displayed in the Website including text, graphics, designs, photographs, videos, typefaces, look and feel, format, and the like is owned and/or licensed by MOILOand are protected by international laws on patents, copyrights, trade secrets, trade names, trademarks (whether registered or unregistered), domain names and other applicable rights. By agreeing to these Terms and Conditions you understand and agree to not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, any material on or from the Website, including text, graphics, logos and designs for any purpose whatsoever or allow any third party to do so.

9. ELECTRONIC COMMUNICATIONS

The communications between you and MOILO use electronic means. For contractual purposes, you (a) consent to receive communications from MOILO in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that MOILO provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. With your informed consent (opt-in), such electronic communication may also include periodic emails and/or other messages for our internal marketing and promotional purposes. We take all reasonable measures to ensure that our marketing communications are compliant with the applicable laws including GDPR.

10. GENERAL INFORMATION

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. All disputes as to the validity, execution, performance, interpretation or termination of this Agreement will be submitted to the exclusive jurisdiction of Courts in London. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, such invalidity will not affect the enforceability of any other part or provision of this Agreement. MOILO reserves the right, at their sole discretion, to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting of the same on the Website. You agree to review this document periodically to be aware of such modifications and your continued access or use of the Website shall be deemed as a conclusive acceptance of such modified Terms and Conditions. If you have any further questions, comments or requests regarding these Terms and Conditions, please email us [email protected]

This T&C document was last updated in November, 2019.